Shipping Policy

 

At Pola Labs, we are committed to providing a seamless shopping experience. Below, you'll find all the details regarding our shipping policies to ensure your cold plunge products reach you promptly and in perfect condition.

Domestic Shipping (UAE)

Shipping Methods & Costs:

  • Free Shipping: We offer free standard shipping on all orders within the UAE. Estimated delivery time is 3-5 business days.

International Shipping

Shipping Methods & Costs:

  • Standard International Shipping: Charges vary based on the destination country and weight of the order. Estimated delivery time is 7-14 business days.
  • Expedited International Shipping: Available for an additional fee. Charges vary based on the destination country and weight of the order. Estimated delivery time is 3-7 business days.

Note: Customs fees, duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the recipient.

Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days. During peak seasons or holidays, processing times may be extended.
  • Order Confirmation: You will receive an order confirmation email once your order has been placed. Once your order is shipped, you will receive a shipping confirmation email with tracking information.

Tracking Your Order

You can track your order using the tracking number provided in the shipping confirmation email. Please allow up to 24 hours for the tracking information to update.

Delivery Issues

If you encounter any issues with your delivery, such as delays or damaged items, please contact our customer service team at support@polalabs.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

Returns & Exchanges

For information on returns and exchanges, please visit our Returns Policy